Terms of Service
Terms of Service Summary.
You must not attend our classes if you have animal/dog allergies or asthma. If you are unsure about your health, please contact your local GP.
You must not attend our classes if you have been (or suspect that you have been) in contact with sick animals.
You must not feed the puppies or mishandle them. Do not forcefully handle or restrain the puppies; let them approach and interact voluntarily. You must treat the puppies with care and respect at all times.
We do not offer any refunds or exchanges unless it is within your right of cancellation as stated in our Terms of Service. Any cancellation initiated by you must be communicated to us at least 14 days before the class. For such cancellation, we allow you to rebook your tickets for any of our classes within a period of three months from the cancellation date.
We reserve the right to cancel classes, please note that in such cancellation, we will issue you a full refund to your original means of payment if tickets were purchased 14 days in advance of the event. Relying on animals means that occasionally classes may be cancelled last minute - the puppies’ health and wellbeing is our top priority.
We do our best to announce the breed of our puppies before the booking date. Occasionally, on events beyond our control, the breed may change. We are always focused on ensuring that our classes go ahead and will announce the breed change to you before the classes start. If you are unhappy with the breed change, please let us know at the start of the class and we can exchange your tickets for a future class. Please note that if you attend the class despite the breed change, we are unable to refund you.
During our events, we may ask you to take photographs and videos for our marketing purposes and social media activities. These photographs and videos will be used for marketing purposes without compensation to you or request for further approvals (apart from this) from you. Our use must be legal and in a manner that does not bring you to disrepute.
Please carefully read and understand the following disclaimer before participating in our Yoga Classes. Your participation in a class indicates your acceptance of the below:
Please note that we do not own or breed puppies. We work with breeders and puppy owners to supply these puppies. We have put in place reasonable safety protocols, however, puppies can sometimes become playful and nip, scratch or bite during classes and when playing with them. By attending any of our classes, you agree that Puppy Yoga UK is not responsible for injuries or liability arising from any of our classes.
It is your responsibility to ensure that you are physically capable of participating in yoga sessions. If you have any pre-existing medical conditions, allergies, or are pregnant, it is recommended that you consult with a healthcare professional before attending the class. Puppy Yoga is not liable for any adverse health effects resulting from participation. All customers are welcome to join in with the yoga when and as they wish, and are welcome to take breaks for puppy cuddles.
Full Terms of Service.
Please see our full terms of service regulating your purchase below.
For any questions, you can contact us by sending an email to firstname.lastname@example.org
Please read the following important terms before you make any booking on our website and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.
For detailed information about your rights, please contact Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In this contract:
‘we’, ‘us’ or ‘our’ means Puppy Yoga UK; and
‘you’ or ‘your’ means the person using our site to buy services from us.
If you have any questions about this contract or any bookings you have placed, please contact us by:
sending an email to email@example.com for all questions on this contract; and
for any information about your bookings, any communication channel contained in our contact us page.
Who are we?
We are Puppy Yoga UK
Our registered office is at 1st Floor, The Tapestry, 68-76 Kempson Street, Liverpool, L3 8HL.
We are a yoga class that combines boosting psychological wellbeing using animal therapy with puppy socialisation (our services). The effects of puppy interactions provide a mental health boost to customers, and allows pups to build confidence and explore in a safe new environment, just before going to their new homes. To know more about our services, please see more information on our story page
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 These terms of service apply only if you are buying services on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying services on our site in the course of business, please contact us for our business terms of service apply to such purchases.
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any services on our site you also agree to be legally bound by:
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply.
All of the above documents form part of this contract as though set out in full here
2. Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
4. Ordering services from us (Booking).
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by selecting the relevant city that applies to you, picking a date, picking a timeslot and making payment. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (e.g. when you click on the ‘place order’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 we cannot carry out the services (this may be because, for example, we have a shortage of staff);
4.4.2 we had a technical glitch and the available yoga slot has been filled up;
4.4.3 we cannot authorise your payment;
4.4.4 you are not allowed to buy the services from us;
4.4.5 we are not allowed to sell the services to you; or
4.4.6 there has been a mistake on the pricing or description of the services.
4.5 We will only accept your order when we email you to confirm the even location (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will provide the services as agreed during the online checkout process.
4.6 If you are under the age of 18 you may buy services from the site. You may not be able to buy certain services because you are too young. These are set out on the relevant webpage for the services.
5. Right to cancel
5.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if the booked yoga class is less than 14 days or if the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 5.5 and 5.6 below.
5.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email using the contact details at the top of this page.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 Subject to the provisions of section 6.5, If the Yoga date selected by you is during the cancellation period or less than 14 days and the Yoga event has passed, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.
5.6 When you place a booking, you will be given the option to tick a box acknowledging that if the event is during the cancellation period, you will lose your right of cancellation. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the yoga event date has passed.
6. Effects of cancellation
6.1 If you cancel this contract in line with your statutory rights of cancellation, we will reimburse to you all payments received from you unless the yoga class or classes booked is/are during the cancellation period.
6.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
6.3 We do our best to announce the breed of our puppies before the booking date. Occasionally, on events beyond our control, the breed may change. We are always focused on ensuring that our classes go ahead and will announce the breed change to you before the classes start. If you are unhappy with the breed change, please let us know at the start of the class and we can exchange your tickets for a future class. Please note that if you attend the class despite the breed change, we are unable to refund you.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 If we cancel or reschedule an event, you are entitled to and on demand, will receive a full refund.
6.6 In addition to your statutory right to cancel as contained in clause 5, we offer a limited cancellation opportunity for all our customers. This limited cancellation must be communicated to use communicated to us at least 94 hours before the class start time. For such cancellation, we allow you to rebook your tickets for any of our classes within a period of three months from the cancellation date.
7. Carrying out of the services.
7.1 We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 4.5).
7.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed.
7.3 Welfare and Safety Terms
7.3.1 You must not attend our classes if you have been (or suspect that you have been) in contact with sick animals.
7.3.2 You must not feed the puppies neither must you harm them in anyway.
7.3.3 You must not attend our classes if you have severe allergies or asthma. If you are unsure about your health, please contact your local GP.
7.3.4 Please keep personal belongings away from the puppies, the safety of your belongings are your responsibility.
7.3.5 Do not forcefully handle or restrain the puppies; let them approach and interact voluntarily.
7.3.6 You must treat the puppies with care and respect at all times.
7.3.7 You must wash your hands before the start of the classes.
8.1 We accept the following credit cards and debit cards: Visa(credit and debit) and Mastercard. We do not accept cash or cheques.
8.3 Your credit card or debit card will only be charged at the time of booking or making an order.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
8.4.1 Verified by Visa; or
8.5 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
8.6 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.
9. Nature of the services
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:
9.1.1 where the price has not been agreed upfront, the cost of the services must be reasonable; and
9.1.2 where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.
9.2 We are under a legal duty to supply you with services that are in conformity with this contract.
10. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11. Limitation on our liability
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
11.1.1 losses that were not foreseeable to you and us when the contract was formed;
11.1.2 losses that were not caused by any breach on our part;
11.1.3 lose related to your health during the yoga event unless such is caused by our negligence;
11.1.4 loss arising from the breach of our Puppy welfare and safety policy.
11.1.5 business losses; or
11.1.6 losses to non-consumers.
12. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
13.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
13.2 Notwithstanding the provisions of clause 14, for any and all grievances, disputes, claims, or controversies you may have against Puppy Yoga UK (“Disputes”), Before pursuing any dispute resolution avenue, you must first give us an opportunity to resolve the dispute informally by sending an email to firstname.lastname@example.org. With the subject “pre-action dispute notice”. the email should contain your name, your email address, a detailed description of your grievance and claims, and a description of the specific relief you seek and how we can resolve this grievance. If we do not resolve the dispute within sixty (60) days after receiving your pre-action dispute notice, then you may pursue resolution of the dispute in accordance to clause 14.
14. Governing Law and Jurisdiction
14.1 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
14.2 The parties agree that any dispute arising out of or in connection with this terms of service or the performance, validity or enforceability of it will be finally resolved by the courts of England and Wales, who have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
14.3 The parties agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. neither party will seek to have any dispute heard as a class action, a representative action, a collective action, or in any proceeding in which either party acts or proposes to act in a representative capacity. The parties further agree that no proceeding will be joined, consolidated, or combined with another proceeding without the prior written consent of the parties to this terms of service.
15. Pictures at sessions.
15.1 During our events, we may ask you to take photographs and videos for our marketing purposes and social media activities. These photographs and videos will be used for marketing purposes without compensation to you or request for further approvals (apart from this) from you. Our use must be legal and in a manner that does not bring you to disrepute.
15.2 You hereby agree that the intellectual property in the photographs belong to us, and that you irrevocably and by way of security us to be your attorney for the purposes of the Powers of Attorney Act 1971, with authority to do all such things and to execute all such documents in your name and on your behalf, as may be necessary to secure that the full benefit and advantage of the intellectual property in the photographs. You agree that a letter signed by any principal member of the Company certifying that anything or any document has been done or executed within the authority conferred by this section will be conclusive evidence of it.
16. Contacting Us.
You can contact us on the information contained on our Contact Us Page.